Advice Sector

I have a strong and personal commitment to the independent, not for profit advice sector, extensive experience and expert knowledge of how advice agencies work.

I started off as a client, quickly progressed from a volunteer to a paid adviser and moved into management and policy work in Citizens Advice and independent networks.

My work with the sector continues on an ongoing basis at local and national levels.

Consultancy and Training Experience
  • Citizens Advice (national)
    • Design and delivery of a wide range of management training and e-learning to the Citizens Advice network 2000–11
    • Delivery of merger feasibility work for Midlands CAB 2007
    • Away days for Governance 2010 group and north and central regional committees 2006-10
    • Workshops at regional events 2005-8
    • National review of regional committee structure
  • Keighley CAB - CEO mentoring, development of strategic plan, visioning away days with staff and board 2003–9
  • Kirklees Advice Partnership 2008–12 Needs assessment and best value review, Advice Partnership Review
  • Foxhill and Parson Cross Advice Centre – Away Day 2009
  • Adviceline Contact Centre Setup and Interim Management 2011-12
  • Advice North Yorkshire – Strategic Planning and Fundraising work 2008-10 and merger feasibility study 2012
  • Richmondshire CAB and Scarborough CAB – Big Lottery Fund Impact Evaluation 
  • Advice Leeds - Advice Plus Evaluation 2013
  • Advice Leeds and Bradford ANTP (Advice Network and Training Partnership) - Support with Advice Service Transition Fund Bidding
Paid and Voluntary Expereince
  • 5 years experience as a debt adviser
  • 10 years experience of working with and managing Yorkshire Money Advice Support Unit, delivering 2nd tier support in consultancy, training, local and national liaison and lobbying, information and capacity building activities to some 300 free advice providers
  • 2 year delivery of the multi-agency Working Together for Advice Project developing a draft quality mark for the sector. (Partners included Age UK, Youth Access, Advice UK, Law Centre Federation)

Advice Clients